/* ============================================================
   MODULE 10 — Support (Help FAQ · Order tracking · Returns · Account)
   Scoped under .sh-sup* / .sh-acct*.
   ============================================================ */
.sh-sup{max-width:900px;margin:0 auto;padding:6px 0 44px}

/* ---- Account Settings ---- */
.sh-acct{max-width:760px;margin:0 auto;padding:6px 0 44px}
.sh-acct__card{background:#fff;border:1px solid var(--sh-line);border-radius:14px;padding:18px;margin-bottom:16px}
.sh-acct__card h3{margin:0 0 10px;font-size:16px;color:var(--sh-navy)}
.sh-acct__muted{color:var(--sh-muted);font-size:13px;line-height:1.6;margin:0 0 12px}
.sh-acct__profile{display:flex;align-items:center;gap:16px}
.sh-acct__av{width:60px;height:60px;border-radius:50%;background:var(--sh-navy);color:#fff;display:flex;align-items:center;justify-content:center;font-size:24px;font-weight:800;flex:0 0 auto}
.sh-acct__name{font-size:18px;font-weight:800;color:var(--sh-ink)}
.sh-acct__email{font-size:14px;color:#444}
.sh-acct__role{font-size:12px;color:var(--sh-muted);text-transform:capitalize;margin-top:2px}
.sh-acct__grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:12px}
.sh-acct__grid label{display:flex;flex-direction:column;gap:5px;font-size:12.5px;font-weight:700;color:#444}
.sh-acct__grid .sh-acct__full{grid-column:1 / -1}
.sh-acct__grid input{border:1px solid var(--sh-line);border-radius:9px;padding:9px 11px;font-size:14px;font-family:inherit;outline:0;font-weight:400}
.sh-acct__grid input:focus{border-color:var(--sh-navy);box-shadow:0 0 0 3px rgba(15,27,61,.08)}
@media(max-width:560px){.sh-acct__grid{grid-template-columns:1fr}}
.sh-acct__msg{font-size:13px;margin-top:8px;min-height:0;color:var(--sh-green);font-weight:600}
.sh-acct__msg.err{color:var(--sh-red)}
.sh-acct__textlink{display:inline-block;margin:10px 0 0 14px;border:0;background:transparent;color:var(--sh-navy);font-family:inherit;font-size:13px;font-weight:600;cursor:pointer;text-decoration:underline;padding:0}
.sh-acct__textlink:hover{color:var(--sh-gold)}
.sh-acct__textlink:disabled{opacity:.5;cursor:default}
/* OTP verification overlay (email + password) */
.sh-acct__otp{margin-top:14px;border:1px dashed var(--sh-navy);border-radius:12px;padding:14px;background:rgba(15,27,61,.04)}
.sh-acct__otp-h{font-weight:800;color:var(--sh-navy);margin-bottom:4px}
.sh-acct__otp-row{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-top:8px}
.sh-acct__otp-in{width:140px;letter-spacing:6px;text-align:center;font-size:18px;font-weight:700;border:1px solid var(--sh-line);border-radius:9px;padding:9px 11px;font-family:inherit;outline:0}
.sh-acct__otp-in:focus{border-color:var(--sh-navy);box-shadow:0 0 0 3px rgba(15,27,61,.08)}
/* saved payment methods */
.sh-acct__pm{display:flex;align-items:center;gap:10px;border:1px solid var(--sh-line);border-radius:10px;padding:10px 12px;margin-bottom:8px}
.sh-acct__pm-brand{font-weight:800;color:var(--sh-navy);font-size:13px}
.sh-acct__pm-tok{color:#444;font-size:13px;font-variant-numeric:tabular-nums}
.sh-acct__pm-def{margin-left:auto;font-size:11px;font-weight:800;color:var(--sh-green);background:rgba(31,170,89,.12);border-radius:20px;padding:2px 10px}
.sh-acct__pm-del{margin-left:8px;border:0;background:transparent;color:var(--sh-muted);font-size:15px;cursor:pointer;line-height:1;padding:2px 4px;border-radius:6px}
.sh-acct__pm:not(:has(.sh-acct__pm-def)) .sh-acct__pm-del{margin-left:auto}
.sh-acct__pm-del:hover{color:var(--sh-red);background:rgba(230,57,70,.1)}
.sh-acct__pm-del:disabled{opacity:.5;cursor:default}
.sh-acct__cardform{margin-top:12px}
.sh-acct__cardel{border:1px solid var(--sh-line);border-radius:10px;padding:12px;background:#fff}
.sh-acct__cardacts{display:flex;align-items:center;gap:10px;margin-top:10px}
/* rate-us gold thank-you badge */
.sh-acct__rate-badge{display:flex;align-items:center;justify-content:center;gap:8px;background:linear-gradient(135deg,var(--sh-gold),#f6d27a);color:#5a4500;font-weight:800;font-size:16px;border-radius:12px;padding:18px;text-align:center;box-shadow:0 6px 18px rgba(232,181,61,.35)}
.sh-acct__pays{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:10px}
.sh-acct__pays span{background:var(--sh-bg-soft);border:1px solid var(--sh-line);border-radius:6px;padding:4px 10px;font-size:11px;font-weight:800;color:var(--sh-navy)}
.sh-acct__links{padding:6px 8px}
.sh-acct__link{display:flex;align-items:center;justify-content:space-between;width:100%;border:0;background:transparent;font-family:inherit;font-size:14.5px;font-weight:600;color:var(--sh-ink);padding:13px 10px;cursor:pointer;border-radius:8px}
.sh-acct__link+.sh-acct__link{border-top:1px solid var(--sh-line)}
.sh-acct__link:hover{background:var(--sh-bg-soft);color:var(--sh-navy)}
.sh-acct__link span{color:var(--sh-muted);font-size:18px}
.sh-acct__stars{display:flex;gap:4px}
.sh-star{border:0;background:transparent;font-size:30px;line-height:1;cursor:pointer;color:#d6dae6;transition:.12s}
.sh-star:hover,.sh-star.on{color:var(--sh-gold)}
.sh-acct__signout{text-align:center;margin-top:6px}
.sh-sup__h{margin:0 0 18px}
.sh-sup__h h2{margin:0;font-size:24px;color:var(--sh-navy)}
.sh-sup__h p{margin:5px 0 0;color:var(--sh-muted);font-size:14px}

/* ---- Help accordion ---- */
.sh-faq__cat{margin-bottom:22px}
.sh-faq__cat h3{font-size:15px;color:var(--sh-navy);margin:0 0 10px;text-transform:uppercase;letter-spacing:.5px}
.sh-acc{border:1px solid var(--sh-line);border-radius:12px;overflow:hidden;background:#fff}
.sh-acc__item+.sh-acc__item{border-top:1px solid var(--sh-line)}
.sh-acc__q{display:flex;align-items:center;gap:12px;width:100%;text-align:left;border:0;background:transparent;
  padding:15px 18px;font-family:inherit;font-size:14.5px;font-weight:600;color:var(--sh-ink);cursor:pointer}
.sh-acc__q:hover{background:var(--sh-bg-soft)}
.sh-acc__q .ic{margin-left:auto;transition:.2s;color:var(--sh-muted);font-size:18px;flex:0 0 auto}
.sh-acc__item.open .sh-acc__q .ic{transform:rotate(45deg);color:var(--sh-navy)}
.sh-acc__a{max-height:0;overflow:hidden;transition:max-height .25s ease;color:#444;font-size:14px;line-height:1.65}
.sh-acc__item.open .sh-acc__a{max-height:320px}
.sh-acc__a div{padding:2px 18px 16px}

/* ---- Order portal ---- */
.sh-tabs{display:flex;gap:6px;flex-wrap:wrap;border-bottom:2px solid var(--sh-line);margin-bottom:18px}
.sh-tab{border:0;background:transparent;font-family:inherit;font-weight:700;font-size:13.5px;color:var(--sh-muted);
  padding:10px 14px;cursor:pointer;border-bottom:3px solid transparent;margin-bottom:-2px}
.sh-tab.sel{color:var(--sh-navy);border-bottom-color:var(--sh-navy)}
.sh-tab .n{background:var(--sh-bg-soft);border-radius:10px;padding:1px 7px;font-size:11px;margin-left:5px}

.sh-order{border:1px solid var(--sh-line);border-radius:14px;padding:14px 16px;margin-bottom:14px;background:#fff}
.sh-order__top{display:flex;align-items:center;gap:10px;flex-wrap:wrap;border-bottom:1px solid var(--sh-line);padding-bottom:10px;margin-bottom:10px}
.sh-order__id{font-weight:800;color:var(--sh-navy);font-size:14px}
.sh-order__date{font-size:12px;color:var(--sh-muted)}
.sh-order__status{margin-left:auto;font-size:11.5px;font-weight:800;padding:3px 11px;border-radius:20px}
.sh-st--active{background:rgba(31,170,89,.12);color:var(--sh-green)}
.sh-st--completed{background:rgba(15,27,61,.1);color:var(--sh-navy)}
.sh-st--cancelled{background:rgba(230,57,70,.12);color:var(--sh-red)}
.sh-st--returns{background:rgba(232,181,61,.18);color:#9a7400}
.sh-order__items{display:flex;gap:12px;align-items:center}
.sh-order__items img{width:54px;height:54px;border-radius:9px;object-fit:cover;background:var(--sh-bg-soft)}
.sh-order__nm{font-size:13.5px;font-weight:600;line-height:1.3}
.sh-order__mt{font-size:12px;color:var(--sh-muted)}
.sh-order__tot{margin-left:auto;font-weight:800;color:var(--sh-navy)}
.sh-order__act{display:flex;gap:10px;flex-wrap:wrap;margin-top:12px}
.sh-order__open{border:0;background:var(--sh-bg-soft);border-radius:9px;padding:9px 14px;font-weight:700;font-size:13px;cursor:pointer;color:var(--sh-navy);font-family:inherit}
.sh-order__open:hover{background:#e9ecf5}

/* buy again / track history buttons */
.sh-btn-red{background:#e10600;color:#fff;border:0;border-radius:9px;padding:9px 16px;font-weight:700;font-size:13px;cursor:pointer;font-family:inherit}
.sh-btn-red:hover{filter:brightness(.93)}
.sh-btn-green{background:var(--sh-green);color:#fff;border:0;border-radius:9px;padding:9px 16px;font-weight:700;font-size:13px;cursor:pointer;font-family:inherit}
.sh-btn-green:hover{filter:brightness(.93)}
.sh-btn-green.is-received{background:#e9ecf5;color:var(--sh-green);cursor:default;filter:none}
.sh-order__cancel{background:#fff;color:var(--sh-red);border:1px solid var(--sh-red);border-radius:9px;padding:9px 14px;font-weight:700;font-size:13px;cursor:pointer;font-family:inherit}
.sh-order__cancel:hover{background:rgba(230,57,70,.08)}
.sh-order__return{background:#fff;color:#9a7400;border:1px solid #e8b53d;border-radius:9px;padding:9px 14px;font-weight:700;font-size:13px;cursor:pointer;font-family:inherit}
.sh-order__return:hover{background:rgba(232,181,61,.12)}
.sh-order__rstatus{font-size:12px;font-weight:800;color:#9a7400;background:rgba(232,181,61,.16);border-radius:20px;padding:5px 11px}
.sh-order__rstatus.is-refunded{color:var(--sh-green);background:rgba(31,170,89,.12)}
.sh-order__auto{margin-top:10px;background:rgba(31,170,89,.10);border-left:4px solid var(--sh-green);border-radius:0 10px 10px 0;padding:10px 12px;font-size:12.5px;color:#0a7a3d;line-height:1.5}

/* "Received" → review modal */
.sh-rvm-ov{position:fixed;inset:0;z-index:1100;display:none;align-items:center;justify-content:center;padding:18px;background:rgba(10,16,35,.55);backdrop-filter:blur(3px)}
.sh-rvm-ov.open{display:flex}
.sh-rvm{position:relative;width:100%;max-width:440px;background:#fff;border-radius:16px;box-shadow:0 24px 70px rgba(10,16,35,.4);padding:22px}
.sh-rvm__x{position:absolute;top:12px;right:14px;border:0;background:transparent;font-size:22px;color:var(--sh-muted);cursor:pointer}
.sh-rvm__head{display:flex;gap:12px;align-items:center;margin-bottom:14px}
.sh-rvm__head img{width:56px;height:56px;border-radius:10px;object-fit:cover;background:var(--sh-bg-soft)}
.sh-rvm__nm{font-weight:700;font-size:14.5px;line-height:1.3}
.sh-rvm__mt{font-size:12.5px;color:var(--sh-muted)}
.sh-rvm__stars{display:flex;gap:6px;font-size:30px;line-height:1;margin-bottom:12px;color:#d6dae6}
.sh-rvm__star{cursor:pointer;transition:.12s}
.sh-rvm__star.on,.sh-rvm__star:hover{color:var(--sh-gold)}
.sh-rvm__sent{width:100%;border:1px solid var(--sh-line);border-radius:10px;padding:11px 12px;font-size:14px;font-family:inherit;margin-bottom:12px;background:#fff;outline:0;font-weight:600}
.sh-rvm__sent.is-pos{color:#0a7a3d;border-color:#0a7a3d;box-shadow:0 0 0 3px rgba(31,170,89,.12)}
.sh-rvm__sent.is-neg{color:#c1121f;border-color:#c1121f;box-shadow:0 0 0 3px rgba(225,6,0,.12)}
.sh-rvm__sent .sh-opt-pos{color:#0a7a3d;font-weight:700}
.sh-rvm__sent .sh-opt-neg{color:#c1121f;font-weight:700}
.sh-rvm__text{width:100%;min-height:74px;resize:vertical;border:1px solid var(--sh-line);border-radius:10px;padding:11px 12px;font-size:14px;font-family:inherit;outline:0}
.sh-rvm__text:focus{border-color:var(--sh-navy);box-shadow:0 0 0 3px rgba(15,27,61,.08)}
.sh-rvm__count{text-align:right;font-size:12px;color:var(--sh-muted);margin:4px 2px 8px}
.sh-btn-blue{background:#1556d6;color:#fff;border:0;border-radius:9px;padding:9px 16px;font-weight:700;font-size:13px;cursor:pointer;font-family:inherit}
.sh-btn-blue:hover{filter:brightness(.93)}

/* vertical tracker */
.sh-track{margin-top:14px;padding-left:6px}
.sh-track__step{display:flex;gap:14px;position:relative;padding-bottom:18px}
.sh-track__step:last-child{padding-bottom:0}
.sh-track__dot{width:22px;height:22px;border-radius:50%;border:2px solid var(--sh-line);background:#fff;flex:0 0 auto;z-index:1;display:flex;align-items:center;justify-content:center;font-size:11px;color:transparent}
.sh-track__step::before{content:"";position:absolute;left:10px;top:22px;bottom:0;width:2px;background:var(--sh-line)}
.sh-track__step:last-child::before{display:none}
.sh-track__step.done .sh-track__dot{background:var(--sh-green);border-color:var(--sh-green);color:#fff}
.sh-track__step.done::before{background:var(--sh-green)}
.sh-track__step.current .sh-track__dot{border-color:var(--sh-navy);background:var(--sh-navy);color:#fff;box-shadow:0 0 0 4px rgba(15,27,61,.12)}
.sh-track__label{font-size:14px;font-weight:600;padding-top:1px}
.sh-track__step.done .sh-track__label,.sh-track__step.current .sh-track__label{color:var(--sh-ink)}
.sh-track__label{color:var(--sh-muted)}
.sh-track__ts{font-size:12px;color:var(--sh-muted);margin-top:2px}

.sh-hist{margin-top:12px;border:1px dashed var(--sh-line);border-radius:10px;padding:12px 14px;font-size:13px}
.sh-hist__row{display:flex;justify-content:space-between;gap:10px;padding:5px 0;border-bottom:1px dotted var(--sh-line)}
.sh-hist__row:last-child{border-bottom:0}

/* returns */
.sh-ret__policy{background:var(--sh-bg-soft);border-left:4px solid var(--sh-gold);border-radius:0 12px 12px 0;padding:16px 18px;margin-bottom:20px}
.sh-ret__policy h3{margin:0 0 6px;color:var(--sh-navy);font-size:16px}
.sh-ret__policy p{margin:0;font-size:13.5px;color:#444;line-height:1.6}
.sh-ret__terms{font-size:12.5px;font-weight:700;margin-top:8px}
.sh-ret__terms.free{color:var(--sh-green)}.sh-ret__terms.paid{color:#9a7400}
.sh-ret__form{display:flex;gap:10px;flex-wrap:wrap;margin-top:10px;align-items:center}
.sh-ret__form input{border:1px solid var(--sh-line);border-radius:9px;padding:9px 12px;font-size:14px;font-family:inherit;flex:1;min-width:180px}
.sh-ret__note{margin-top:10px;font-size:13px;border-radius:9px;padding:10px 12px;display:none}
.sh-ret__note.show{display:block}
.sh-ret__note.step1{background:rgba(21,86,214,.1);color:#1556d6}
.sh-ret__note.step2{background:rgba(31,170,89,.12);color:var(--sh-green)}
.sh-empty{text-align:center;color:var(--sh-muted);padding:44px 16px}

/* legal pages */
.sh-legal__intro{font-size:14px;color:#444;line-height:1.7;margin:0 0 18px}
.sh-legal__sec{margin-bottom:18px}
.sh-legal__sec h3{font-size:15px;color:var(--sh-navy);margin:0 0 6px}
.sh-legal__sec p{font-size:13.5px;color:#444;line-height:1.7;margin:0}